Support
How to open and follow a ticket, what to include, reporting abuse, chat and protection from scams.
Opening a ticketHow to send a request to support through the ticket system or by email.Following a ticketWhere to see a ticket's status, how to add a reply and how to reply by email.What to include in a ticketA list of details that speed up resolution: domain, exact error, steps, time and screenshots.Reporting abuseHow to report spam, phishing, malicious content or rights violations coming from a ScyHost service.Live chatWhat to know about chatting with support: if it is available, how to use it and when a ticket is better.Known scams and phishingHow to recognise fake messages pretending to be a host or registrar and what to do if you clicked.
Still need a hand?
Open a ticket and we will reply by email. The whole team sees your request.