Forgotten portal password
How to set a new password for the client portal and what to do if the email does not arrive.
You can reset the portal password yourself, and the cPanel password is separate (see the note below).
Resetting the portal password#
- Open https://client.scyhost.com/ and click the forgotten password link (Forgot password or similar).
- Enter the account email address you used when ordering.
- Open the message that arrives and click the link for a new password. The link is temporary, so use it as soon as possible.
- Enter a new, strong password and sign in.
The message does not arrive#
- Wait a few minutes and check your spam folder.
- Check that you entered the right email address: you may have used a different one when ordering.
- If your mailbox uses a domain that is currently unavailable, use an alternative address if you have one.
- If nothing helps, send a message to support@scyhost.com with your name, domain and order date. For security we may ask for identity verification before changing details.
The cPanel password#
The cPanel password is not changed in the portal through the forgotten password option. Set a new one from the service details in the portal or request it through a ticket. Alternatively, enter cPanel from the portal without a password: cPanel from the portal.
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