Restoring from a backup
How to restore files and a database from a backup and what to do if you need help.
Restoring depends on what you have: your own copy or one made by the system.
Your own file backup#
- Open File Manager and go to
public_html. - Upload the archive and right-click it, then choose Extract.
- Overwrite only the folders and files you need. If in doubt, first rename the existing ones (e.g.
wp-content-old). - Check file permissions if errors appear.
Your own database backup#
In phpMyAdmin select an empty or existing database, open the Import tab and choose the .sql file. The procedure is described in Database import and export.
A server-side copy#
If you need an older copy made by the system, open a ticket or write to support@scyhost.com. State the domain, exactly what should be restored (files, database, email) and the date up to which everything worked correctly. Availability and retention periods are set out in the Terms of Service.
After restoring, clear your browser and application cache and check that the site and its forms work.
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