Opening a ticket
How to send a request to support through the ticket system or by email.
The fastest and clearest way to contact support is the ticket system. Every request gets its own number, and the whole conversation stays in one place.
How to open a ticket#
- Open https://support.scyhost.com/ or sign in to the client portal and choose Support / Tickets.
- Select the department that best fits the problem (e.g. technical support, billing).
- Write a clear subject (e.g. "Error 500 on yourdomain.com after an update").
- In the description state what is happening and what you have already tried. Help with content: What to include in a ticket.
- Attach screenshots or files if they help and submit the ticket.
By email#
If you cannot sign in to the portal, write to support@scyhost.com from the address linked to your account so we can recognise you more easily.
Response time depends on workload and the type of request, and we cannot guarantee it in advance. Check the status on the Following a ticket page. If you suspect your account security is compromised, say so in the subject.
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